Customer Service Representative Job Description

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Ready to start on a career path with a team and culture that thrives on delivering results and becoming your best professionally? We would love to have you on our team at Delta Mechanical. Delta Mechanical has been a leader in plumbing services for over 30 years. We provide turnkey solutions for water heaters, plumbing, repipe, and water treatment systems. We are a corporation that is family operated and we take great pride in our people-first culture. We are passionate about having a supportive and inclusive work environment and inviting our associates to be their most authentic selves. We know that each team member working together is what makes our business successful.

We are so excited to announce that we are growing and in need of expanding our team by seeking a full time Customer Service Representative for our corporate headquarters in Mesa, AZ.

We are looking for someone with an infectious personality, ambition, and the desire to engage in meaningful conversations. Our Customer Service Representatives act as a liaison by advocating for our clients and serving them to meet all plumbing needs, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy, efficiency, and genuine care.

About the Role:

· Handles high-volume of customer calls with utmost care and positivity

· Identify and assess customer needs accurately and efficiently

· Build trust and sustainable relationships with customers by having transparent and interactive conversations

· Meet Customer Service Team targets and call handling quotas

· Patiently handle customer complaints and offer appropriate solutions, escalate to appropriate managers when needed, and follow up to ensure resolution

· Record keeping of all customer interactions with high attention to detail

What We are Looking for:

· Infectious personality with exemplary communication skills

· Can actively listen and problem solve with utmost care and concern

· Ability to multi-task, prioritize, and manage time effectively

· Any previous customer service experience preferred

· Proficient with technology and multiple software platforms

· High School Diploma or General Education Degree

What we are proud to offer you:

· Affordable healthcare benefits: Medical, Dental, Vision, Short-Term and Long-Term Disability, and Life Insurance, that start after 60 days of employment

· Paid Training in a supportive team environment

· PTO + Paid Holidays

· Professional Development

· Career advancement opportunities

· Supportive Team Environment

· Referral Bonuses

If you read this and are excited about growing with Delta, please submit your resume for consideration. We do sincerely look forward to the opportunity to speak with you further about your career goals and how Delta may be the right fit for you!

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Shift:

• 8 hour shift

• Day shift

• Evening shift

Weekly day range:

• Monday to Friday

• Weekend availability

Ability to commute/relocate:

• Mesa, AZ 85206: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location